About us
Liligo is a French search engine specialising in travel, offering comparison services for flights, plane tickets and car hire to simplify travel.
30,000
+
Hours delivered back to the business
100
+
SOX compliance in Settlement process automation
95
+
Success rate of bot case completion
6
+
For functional release of OBT, RTS and OGS
The Challenge
The company was facing a bottleneck in after-sales service management, with manual processes slowing down operations, affecting customer satisfaction and the productivity of marketing teams.
ComHit Solutions
- Workflow mapping and elimination of friction points.
- Building a data aggregation tool to centralise requests.
- Automation and personalisation of customer responses.
- Relieve marketing teams of repetitive tasks.
- Training marketing teams in the automated environment.
Liligo has streamlined its customer service with automated workflows, increasing customer satisfaction and productivity.
Results
- 85.7 % of repetitive tasks eliminated
- 60 automated customer requests per week
- Gain of 5 reallocated weekly hours
- Reducing friction in the after-sales process
- Improved customer satisfaction thanks to rapid, personalised responses
The technology used to
Liligo
JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava
